PANTALOONS - Aditya Birla Group - Company Review

Pantaloons is India's fastest growing premium lifestyle apparel company. With innovative designs, concepts and products, the company brings the latest trends in fashion and clothing styles to the apparel market.

A typical Pantaloons store is spread across a sprawling retail space of about 28,000 sq. ft., comprising a brand portfolio that runs across a wide gamut of styles that spell class.  The collection includes ready-to-wear western and ethnic apparel for men, women and kids, complemented by an exhaustive range of accessories.

Pantaloons offers much more than just apparel. Customers can shop from an assortment of watches from renowned international brands like Tommy Hilfiger, Esprit, Kenneth Cole, Citizen, Timex, and Titan, among other brands.

Trendy sunglasses from Polaroid, Guess, Police, Scott, I Dee and Allen Solly are also available. The accessories and beauty segments display an attractive collection of lady’s handbags from Lavie, Caprese, Fiorelli and Fastrack. Also available are products from colour cosmetic brands such as Bourjois, Chambor, Deborah, Faces, Revlon, Maybelline, and Lakmé, as well as a wide  collection of exotic fragrances.

With its overwhelming repertoire of lifestyle apparel brands, Pantaloons is focused on growth while continuing to create fresh fashion. Pantaloons is recognised by its warm personalised service that completes the core proposition of this trendy chain.

Title of the job : Department manager	Title of the job : Customer Service Desk Executive	Title of the job : Store People Officer
Function: Operations	Function: Operations	Function: Human Resource
Job Purpose:	Job Purpose:	Job Purpose:
To ensure quality customer service and develop loyal customer base by managing floor operations in an efficient and professional manner, interacting with and assisting the ADM’s, FA’s to ensure that the business objectives are being achieved consistently. Maintaining display standards ensuring optimum levels  of floor inventory and providing  timely feedback to category team.  To provide training and motivation to the team to drive sales & customer delight.	To ensure customer satisfaction through effective customer service and customer grievance handling. Strengthening the brand loyalty of pantaloons through PBGC  enrollment and other customer engagement initiatives. Communicating the current requirements and future expectations of the customers to the Business executives.	Ensure smooth execution of end  to end HR related activities like  attendance & leave maintenance, rostering of staff shift, maintaining floor discipline, talent acquisition  & talent development activities, payroll processing & also ensuring statutory compliance of the store. Be the custodian of all employee engagement activities & initiate rewards & recognitions for employee motivation including employee grievance handling.
Job Context & Major Challenges:	Job Context & Major Challenges:	Job Context & Major Challenges:
The major challenges of the jobholder are:	The following are the major  challenges faced	The major challenges of the jobholder are:
1.Creating awareness among  the FAs about their responsibilities, guiding them in the proper manner so that pre-set target sales are met 2.Preventing attrition of FAs due to entry of foreign brands in the market 3.Consistent achievement of business targets throughout the year 4.Conversion of Recreation Shoppers into customers 5.Updating  inventory details of stock  & products at regular intervals 6.Limited stock present in the warehouse and its immediate requirement in many  stores 7.Non availability of fast  moving items  on the floor 8.Keeping the staff motivated to drive business targets	1.Ensuring that customers become  repeat customers once they enter and gradually a base of loyal Customers are developed. 2.Creating  awareness amongst the floor staff on various concerns that are been raised by customers and ensuring no repetition of the same 3.Convincing customers to enroll for  Payback Green Card	1.Ensure optimum manpower cost  to sales, as per the defined  benchmark 2.Maintaining and increasing manpower motivation at various levels of the store 3.Controlling the manpower attrition 4.Maintaining and adhering to  all statutory requirements to run a retail outlet 5.Handle employee grievances in a smooth manner to keep the  store motivation levels high
Key Accountabilities:	Key Accountabilities:	Key Accountabilities:
1.Ensure customer service quality and delivery. 2.Ensure and monitor Visual Merchandising  at stores. 3.Ensure smooth daily store  operations and compliance with SOPs. 4.Achievement of sales targets 5.Shrinkage control. 6.Inventory control and Backroom Management 7.People Management	1.Ensure customer service quality. 2.Building strong GV Sales 3.Store staff management  & training 4.Maintenance of records 5.Managing and carrying out item exchanges 6.CSD Desk Maintenance 7.In store Announcements and Telephone Calls 8.Executing and handling Payback Green Card Service	1.Monitoring People Productivity. 2.Employee Engagement Initiatives and grievance redressal . 3.Employee Retention. 4.Adherence to Statutory Labour Compliances and  People Office Audit. 5.MIS and business intelligence reporting 6.Employee training & Career Development 7.Performance Management
Educational Qualification	Graduation and above
Relevant Experience to perform the role	1.FRESHERS CAN ALSO APPLY 2.Two years and above of relevant work experience
Competencies	Able to think broadly, Analytical Thinking, Team Work & Collaboration,Delegation & Empowerment, Innovation, Result Orientation, Communication